Inspiration from Nordic collaboration
The Governmental shared service centers in Norway, Sweden, Finland, Iceland and Denmark established a forum for experience sharing in 2014.
The Agency for Governmental Administration was host to a seminar being attended by the other Nordic governmental shared service centers in ultimo 2017.
In this two day seminar, focus was on how the centers can learn from each other in regards to efficiency and quality.
Among other things The Agency for Governmental Administration talked about experiences with automatisation and robots while the colleagues from Norway shared their experiences on The Customer Portal and Chatbot.
The five Nordic agencies all have payroll services and accounting as their main services. In addition all of the agencies are part of their native Ministry of Finance. It has therefore been decided that the centers shall meet and share their knowledge and ideas regarding for example bench mark analyses, best practice, and collaboration with customers.